Thursday, February 18, 2010
'February 17 Networking News - Are You Getting All the Wrong Referrals and Can't Figure Out Why?'
'February 17 Networking News - Are You Getting All the Wrong Referrals and Can't Figure Out Why?'
Tuesday, February 9, 2010
It;'s Another Rant! Video - Are You Busy?
Here's the link I mention at the end of the video:
www.networkingsuccesskeys.com
Special bonus - If you see the "AFV" (America's Funniest Videos) moments, email me at karen@3ecommunications.net with "Here's the funny thing(s) I noticed in the background" in your subject line and I'll send you a free ebook!
Monday, February 8, 2010
Tweets and Facebook posts - what NOT to do.
I spent some time yesterday putting up a fan page for my Networking Success Keys video series and it wasn't as hard as I was afraid it might be. So I feel like I just figured out (I think) the whole Facebook thing. I also discovered why people are saying not to post your stuff automatically in both Facebook and Twitter.
When you see tweets on Facebook and Facebook comments on Twitter it kind of looks like you're having an out of body experience. You are in both places at once and yet you are in neither!
Wierd! and good to know.
Tomorrow I am shooting video again and I'll be sure to make one just for the blog!
Happy online networking!
Saturday, February 6, 2010
Who are you being?
by Karen Frank
I was recently approached by someone in a networking group I was visiting who wanted advice for handling a somewhat delicate situation. He had overheard something that disturbed him which was said by another member of this group.
In this person's zeal and passion for solving the problem she solved, she was using language that could potentially offend the very people who need her help the most!
What's worse is, she was overheard by others, who might have potentially been clients, but now will not because they felt what was said was offensive.
"Nobody wants to do business with Lazy People, that's why they need me." is what was said.
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I am not going to get into a long discussion about how other people can't make anyone feel a certain way, but I will say this. On of the gold nuggets I've picked up along the way is that your reaction comes from inside. I'll prove it. If you are a thin person who is completely satisfied with your weight and someone walked up to you and said, "wow, you're fat" you would think they were wrong (or jealous) and blow off the comment. That same comment said to someone who believes they are fat (whether or not they actually are) would most likely create a response of hurt and shame in the person who is trying to lose weight. Same comment, different results.
That being said (and setting that totally aside for a moment) Language is so important.
Had our original "anti lazy person's" goal been to weed out lazy people from her client base, that would have been one thing. But instead it was her perception of the demographic of her target market - The very people she wanted to reach.
Lest you think this was a "bad person," she was passionate about her craft. She felt being lazy was a life and death situation because her experience of it was that this was true. In fact her mother was a "lazy person" and as a result had a horribly messy house which resulted in her isolation as an older person and eventual death because no one ever visited, she injured herself and no one was there to help.
So her motivation was very noble. The language, not so much.
Nor was this person an unsaavy marketer. At every networking event during the introductions she did a good job of describing what she did.
Most likely, the problem came from not really understanding what her target market is thinking and only seeing the problem she solved for them from her point of view.
Who she was being was not aligned with who would attract her perfect client. And that explained perfectly why she was struggling to find business.
Remember, that marketing and networking is more than just the problem you solve, who your niche may be and the words that come out of your mouth. To be of most service to your target market is to develop the kind of "beside manner" that they would appreciate most. Remember platinum beats gold every time The platinum rule is treat your clients how THEY would like to be treated - NOT as you would want to be treated.
Learn who your ideal clients are. Learn to describe them as just a single person. You might even want to give your niche a proper name like Betty, or Michael.
Once you understand how they think, feel and talk and what motivates them - and also what de-motivates them, you'll be well on your way to finding more of your ideal client.
And the advice I gave the observer? Straight out of our local BNI culture. Ask that person - "If you were doing something that might make it more difficult to refer you or do business with you, would you want me to tell you?" - And then let them decide.
I'll be curious to find out what happened.
Want to use this article in your newsletter or on your website? You can!
Just be sure to include the entire article and include this complete "blurb"
with it:
Networking Expert, Karen Frank publishes Networking News, a semi-monthly
newsletter devoted to helping you avoid marketing disasters and networking
faux pas. Get the home study course "The Seven Deadly Sins of Networking
and How to Avoid them" Free when you sign up for Networking News at
http://www.7deadlysinsofnetworking.com
Friday, February 5, 2010
Sick of the endless pounding of "Guru's" in your inbox?
Till next time,
Karen
Thursday, February 4, 2010
BTW, the video is up now
It is now. Go here to see it:
www.networkingsuccesskeys.com
K thx by
Rant du jour
by Karen Frank Networking Trainer
Sometimes nice people with the best of intentions can run afoul of the sensibilities of others. Examples of these are people in direct selling who are using outdated marketing models, people who have been trained to "get over hating sales because sales is service" and those who genuinely want to stay in touch because they KNOW they can help you.
Here are three quick self check in's to make sure you're not crossing a line without meaning to.
1. Just because you are "passionately speaking from your heart" doesn't mean you're not being pushy.
It happens all of the time to people who are using slightly outdated marketing models. "Just speak from your heart and it will all work out OK," Well that's mostly true AS LONG AS you're paying attention. Watch for tell tale signs of lack of interest or discomfort. Sometimes your story is TMI (too much information) and sometimes you think the person you are talking with has the problem you can solve - which leads us to
2. Even if you KNOW your product can help me it doesn't really matter.
You must do two things. Build familiarity and trust. In building the relationship if you have determined that I have a problem, but I don't think I have it, then you're just being pushy, frankly. I am not your target market unless I KNOW I have the problem you solve and am ACTIVELY SEEKING a solution. If I am not, then maybe I need education OR maybe I am solving it another way and I am too polite to tell you which then leads to
3. Please don't put me on your list without permission and them bombard me with information I don't care about
I am on the lists of dozens of well meaning people who I KNOW I've never asked to be included in their distribution list. There's this tool in outlook that sends certain emails directly to the trash. If I've figured out how to use it other people have too. IF you want a relationship with me, so I will connect you with others who need what you have, demonstrate that you will be a great referral source by
a. Not being pushy
b. Asking permission before plunging into your story
c. Getting permission to stay in contact
d. Actually stay in contact.
I am very unlikely to refer someone who only contacts me when their latest greatest product or service rolls out.
A relationship is just that. Not only do we talk business, we know each other - we're friends.
Fancy that!
Want to use this article in your newsletter or on your website? You can! Just be sure to include the entire article and include this complete “blurb” with it:
Networking Expert, Karen Frank publishes Networking News, a semi-monthly newsletter devoted to helping you avoid marketing disasters and networking faux pas. Get the home study course "The Seven Deadly Sins of Networking and How to Avoid them" Free when you sign up for Networking News at www.7deadlysinsofnetworking.com
***OK Rant over. ***
Followers
About Me
- Karen Frank
- Karen Frank is a woman on a mission – to change the way the world does networking and marketing forever. She formed her business, recently re-named “3 E Communications,” in 2003. She started out creating elevator speeches and presentation scripts and soon discovered that she loved to create marketing copy. Although her first love is writing, Karen discovered that the most effective way to dramatically affect her clients’ bottom line was to get them involved in the process, and so she began teaching. Since that time hundreds of entrepreneurs have learned how to talk about their business and get the results they want.